Orders will be dispatched within 7 Days from the day of Placing Order.
Customers will receive Tracking ID via Email, SMS on Dispatch of their Orders.
For any Physical damage, Bud Drop or delays caused during transit, we will be unable to take responsibility.
SHIPPING MODES & The RESPECTIVE SERVICES :
Our Standard Shipping Partner is the SPEED POST by India Post. Once the order is dispatched vis Speed Post, It is the responsibility of every customer to to reach the plants on time. In cases of delays, we cannot take responsibility as we will be unable to do anything much because sometimes they may not respond to complaints from us as well.
2. EXPRESS SHIPPING:
Our Express Shipping Partners are the BLUE DART, DELHIVERY and FedEX. Our customer service team will be available on working Hours to Track and Raise Complaints on delays arising through express shipping mode, if requested by the customer.
REFUND AND REPLACEMENT POLICY
As there will be ongoing sales both offline and online, the status of sales and availability may be quite not possible to be updated immediately online.
In such rare cases, the product you order online may be out of stock and to make up for this we provide you Replacement or Refund options.
REPLACEMENT- You can order other available products of any cost.
In case the payment already made is in excess, we will refund the extra amount.
In case the payment already made is in deficit, you shall have to pay the remaining amount.
REFUND- When you are not interested in buying other products, we will refund the entire amount paid.
The order will be processed once the payment is made.
We accept both credit and debit cards.
We process all Credit/Debit payments through our Payment gateway, the Pay U Biz.
Pay U Biz supports only Visa, Rupay and Mastercard Debit/Credit Cards.
There is a provision for manual payments as well.
The following account details can be used for the purpose :
Beneficiary Name - GUNA ORCHIDS
Bank Account Number - 6770306448
IFSC Code - IDIB000P206
Bank Name - INDIAN BANK
Payment Mode - NEFT/RTGS/Account Transfer
WHOLESALE ORDERS :
Orders comprising at least 20 pieces in each Species will be considered as Bulk Orders
SPECIAL REQUESTS :
Any plant varieties of your interest ( which may not be available with us), if requested, may be catered to if we find it possible .
Catering to such requests will not be considered an obligation.
‘FOR SPECIAL REQUESTS & ORDERS’ section in the Contact page can be made use of for this purpose
Only manual payments are applicable for both these orders.
NO RETURNS. We do not appreciate returns as the returned plants may perish by the time they reach us. We are not responsible for any damaged that is caused to the Package during Transit.
We process orders at once we receive them, being live plants we dry them before they are being packed. So, orders cannot be cancelled once placed in usual scenario. Under rare circumstances like misplaced orders/ unexpected payment debit, we will consider cancellation. At such cases you may contact us at firstname.lastname@example.org. Orders such cancelled will be refunded in 2-3 working days.
Any refund accepted in case of replacement/return/cancellation for any transaction done through website will be processed in 2-3 working days via the same mode of payment or any such mode the customer indicates.